What is Self-Exclusion?

Self-Exclusion is when a player voluntarily blocks access to their rm92 account for a set period or permanently. You can request this by emailing support@rm92.run. The account cannot be reopened by the player until the exclusion period has ended.

How can I get help if I have a gambling problem?

rm92's Live Chat support is available in Myanmar language 24 hours a day, 7 days a week. You can also contact us by email at support@rm92.run. Mention "Responsible Gaming support" and our team will help you sort it out.

🛡️ 21+ Only

rm92 Responsible Gaming

Gaming is a form of entertainment. rm92 keeps the experience safe and enjoyable with self-control tools, limit-setting options, and 24/7 support.

Our Commitment

rm92 helps you enjoy gaming safely

rm92 firmly believes that players are here to have fun. Gaming is an entertainment activity that carries the possibility of losses — it is not a source of income. That is why we provide tools and services to help each player stay in full control of their gaming.

When gaming becomes a problem, it can have serious effects on personal life and finances. At rm92, players can access deposit limits, time-outs, and self-exclusion to keep their gaming balanced and healthy.

This page explains the benefits of responsible gaming, how to do a self-check, the control tools available, and how to get help. The safety and well-being of rm92 players is our top priority.

Protection Options

The control tools we provide

Deposit Limit

Set your own daily, weekly, or monthly deposit amount. Plan your budget in advance and protect yourself from unplanned spending.

Financial Protection

Time Limit

Set a daily cap on how long you play to keep balance in the rest of your life. This tool also works well for anyone who wants to step away from gaming regularly.

Time Control

Time-Out

Take a short break from gaming for anywhere from a few days to one month. The account cannot be reopened by the player until the pre-set period has ended.

Temporary Pause

Self-Exclusion

If you feel your gaming is getting out of control, contact [email protected] to request a long-term self-exclusion. You will not be able to access your account until the exclusion period is over.

Permanent Exclusion

24/7 Human Support

For any gambling-related concerns or help with self-control, rm92's Burmese-speaking Live Chat is available 24/7.

Always Here to Help

Budget Planning

Before you play, decide how much you can afford and stick to that amount. Avoid chasing losses and treat gambling as entertainment.

Smart Money Management

21+ only

rm92 strictly prohibits providing gambling services to anyone under 21. You must be able to verify that you are 21 or older at registration, and checks may be carried out at any time. If underage access is found, the account will be closed immediately and any winnings forfeited. Parents and guardians are encouraged to use parental control software on personal computers and mobile devices to prevent children from accessing gambling services.

Warning Signs

Recognise a Gambling Problem Early

Knowing when gambling has become a problem is very important. If you experience one or more of the signs below, seek help promptly.

Persistently chasing losses by continuing to play
Spending money that shouldn't be used for gambling — rent, family expenses
Hiding your gambling from family and friends
Gambling is affecting your work, studies, or relationships
Trying to stop but repeatedly returning to gambling
Feeling restless, irritable, or impulsive when unable to gamble
Constantly thinking about gambling and neglecting other responsibilities
Borrowing money or selling belongings to fund gambling

Self-Check

Review Your Gambling Habits

The questions below are designed to help you honestly reflect on your own gambling behaviour.

Gambling Self-Assessment Questions

1 Has it happened more than once that you ended up gambling longer than you intended?

2 Have you ever hidden from your family how much money you spent on gambling?

3 Have you ever had to borrow money or sell belongings because of gambling?

4 Do you find yourself continuing to gamble even when you know you shouldn't?

5 When you're not gambling, do you often feel the urge to go back and play?

6 Have you noticed that gambling has had a negative effect on your relationships, work, or health?

If you answered "yes" to one or more of the questions above, contact rm92's Live Chat immediately or email us at [email protected]. We are ready to help.

Step-by-Step Guide

How to Set Your Own Limits

Log in to your account

Responsible Gaming Menu

Select the "Responsible Gaming" or "Protection Options" menu.

Set Your Limits

Choose a deposit limit, time limit, or Time-Out, then confirm.

Get Help via Live Chat

Matters such as Self-Exclusion can be requested directly through Live Chat. Support is available 24/7.

Our Policy

rm92's Responsible Gaming Policy

rm92 has put the following policies in place to protect and support players in a clear and consistent way—

Financial Transparency — Players can check their full transaction history themselves, from deposit through to withdrawal.
Consent Preferences — We respect each player's choice on whether to receive promotional emails/SMS about ads, bonuses and promotions.
Player Data Security — Players' personal and financial information is protected with SSL encryption.
Fair Play — Game results from RNG (Random Number Generator) certified games are regularly audited to confirm they are unbiased.
Support for Problem Players — If we identify a player showing signs of problem gambling, we reach out to them directly and offer assistance.

Looking for help?

If you have any issue related to gaming, contact rm92's Burmese-speaking Live Chat directly or send an email to [email protected]. Support is available 24 hours a day, 7 days a week.

Frequently Asked Questions

What you should know about Responsible Gaming

Log in via rm92 Login and open the "Responsible Gaming" menu in your "My Account" settings. There you can set a daily, weekly or monthly deposit limit. The limit takes effect immediately and cannot be changed before the period ends.

Self-Exclusion is when a player voluntarily blocks access to their rm92 account for a set period or permanently. You can request this by emailing [email protected]. The account cannot be reopened by the player until the exclusion period has ended.

Time-Out is a temporary break lasting from a few days up to one full month, after which the account reopens automatically. Self-Exclusion is a long-term or permanent block that can only be lifted by applying after the period ends. Neither option allows the player to reopen the account on their own before the period is over.

rm92's Live Chat support is available in Myanmar language 24 hours a day, 7 days a week. You can also contact us by email at [email protected]. Mention "Responsible Gaming support" and our team will help you sort it out.

No. rm92 is a platform for players aged 21 and above only. Age verification may be carried out at registration and withdrawal. If a violation is found, the account will be closed immediately.

No. rm92 makes it clear that gambling is for entertainment only and is not a way to earn income. Losses can happen, and players must stay in control to avoid spending beyond their budget.